POLICY

Can change at any time without notice*

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• Payments accepted- Cash and Credit Card. We do not take personal checks, money orders or cashier checks payments at this time.

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• Cash Payments- Must be paid on arrival before scooping can begin.

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• Pre-Pay Payments- Monthly service are paid 1 month forward, this means the day your service starts  your monthly payment is due before you can be scooped. If you don’t pay we don’t scoop.

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• Skipped scoop due to no payment- If your scoop day is skipped because of missed payment then a “One time Cleaning” fee will be charged at the next scoop.

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• Late Payment- If payment is more than two weeks behind your service will be discontinued until the account has been paid in full. We understand that “Life Happens” please communicate with us so we can work out a plan if you do become behind.

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• Service Cancellation or Suspension- We reserve the right to cancel your service at any time. We will give you at least a 7 days notice. If you choose to cancel your service then we need a 7 day notice as well. If less than 7 days you will still be charged for that week's scoop. If you cancel anytime within the month, you will be credited for any unused service.

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• Holidays- If your scoop days lands on a holiday then your scoop will be done either the day before or the day after, this is up to our discretion and we’ll notify you of your altered scoop day.

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• Company Vacation- We reserve the right to shut down scooping services two weeks out of the year. Typically this will happen 1 week in the summer and the week between Christmas and New Years, but is subject to change at any time. You will be notified in advance.

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• Complaints- You have 24 hours to file a complaint. Please do so via Email: ooberscooper@gmail.com. If we miss a pile or there is an issue please contact us right away.

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• Skipping Scoop Day- We reserve the right to skip your scoop day if access to your yard is blocked, deemed unsafe by our staff, broken gate, unattended dogs in the backyard or behind on payment.

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• If we can’t see it we can’t scoop it- If your lawn is overgrown or covered in leaves, we CAN’T guarantee 100% removal of the pet waste at that time. We can only scoop what we can see.

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• Trampoline- If your dog poops under the trampoline we will NOT be able to scoop under there. Please move the trampoline prior to our arrival to ensure that area can be cleaned.

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• Locked Gate- If your gate is locked we will not hop the fence or enter the home. Please unlock it, leave the combination or key on scoop day. We will re-lock  it on our way out.​

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• Broken Gate- If the lock or latch on your gate breaks we will notify you immediately.

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• Unattended Dogs in yard- We at Oober Scooper are dog lovers, but we will not enter a yard if the dogs are outside unattended by the owner. This is for the safety of our staff.

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• Neighbor Hood watch- If you have neighbors that watch your home? Please inform them that you will be serviced by Oober Scooper on said day. We as a company have much respect for the Police, but do not enjoy them being called on us.

   

Weather Policy

• Rain- Scooping will be canceled

• Lightning- Scooping will be canceled

• Flooding-Scooping will be canceled

• Strong wind- Scooping will be canceled

• Heat Advisory- Scooping will be canceled

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